Playstation Network needs help

Dear Sony,
i just purchased and downloaded ‘Pain’ from the Playstation Store, and the experience has been atrocious. i’d like to go over all the pieces that are here, and see if i can sum up what type of experience i’d like to have.
8pm : i browsed some of the titles available, comparing prices and looking up reviews.
8:10pm : i remembered playing ‘Pain’ at a friend’s house and really enjoying it, so that was the one i decided to go with. It seemed like a nice escape after a tough day’s work.
8:12pm : Completed the purchase and began the 400 meg download. Got up to get a drink and clean up after dinner, thinking with my network connection it’ll be between 5 and 10 minutes.
Up to this point, it’s been an excellent experience, and i’m highly looking forward to playing.
8:20pm : Return to the sofa, ready to play. Now that it’s been downloaded, it needs to be installed. That little voice asks the first question, “Why didn’t it install automatically?” *1 Okay, go ahead an install. i’ll wander the internet for a bit.
8:27pm : Alright! Game’s installed, and i’m ready to play! The icon for the game has moved from the original location, now to be mixed in with the demo’s. *2
8:27pm : Found it, let’s go! “Before this game can begin, the software needs to be updated.” *3
8:28pm : Update download has begun. This shouldn’t take too long though, right? Wait, what’s the ‘1/4′ in the corner? Are there 4 updates that are required? Maybe i’ll make a quick snack; could be that i’m cranky because i’m hungry.
9:00pm : Snack’s done, and the second update has just begun to download. i begin writing this post.
9:18pm : 3 of the available updates have been downloaded. i’ve eaten my snack and am done writing. i’ll work on some code for my girlfriend’s app.
9:42pm : Updates have completed and installed. Signing in to the network…
9:43pm : Checking for updates. Installing updates 1 of 13. You have Got to be kidding me.
9:44pm : All 13 updates installed. That i can live with, but it’s just an unfortunate poke.
*1 – True, it may be a disk space issue, not wanting to eat up a user’s space without asking first. Maybe two options: download (400 M) / download and install (800M) would work? Something to prompt the user for all confirmation
*2 – i can’t organize these into my own folders?
*3 – Now i’m annoyed. i just downloaded the game from the Playstation servers!! What update is needed that has to be done on the client’s side? Why aren’t patches and updates applied before downloading? What a waste of bandwidth and time!
Here’s how i’d like this to have gone:
8pm : i browsed some of the titles available, comparing prices and looking up reviews.
8:10pm : i remembered playing ‘Pain’ at a friend’s house and really enjoying it, so that was the one i decided to go with. It seemed like a nice escape after a tough day’s work.
8:12pm : Completed the purchase and began the 1.6 gig download. With my network connection it’ll be around an hour.
10:00pm : Just got back from going out for a late dinner with some friends. Sit down on the sofa and begin playing.